Everything you need to know about Royal Hive products, ordering, and delivery.
About Our Products
Is your honey pure and natural?+
Yes. Royal Hive uses high-quality natural honey infused with real ingredients such as rose petals, ginger, and cardamom. We never use artificial flavors, additives, or preservatives.
What flavors do you offer?+
We currently offer three flavors: 🌹 Rose Honey — Handpicked rose petals. 🫚 Ginger Honey — Slow-infused fresh ginger. 🌿 Cardamom Honey — Aromatic green cardamom, perfect for tea & coffee.
Does honey crystallize?+
Yes — and that's a good sign! Natural honey crystallizes over time, which is a sign of purity. It does not affect quality. Simply place the jar in warm water to re-liquefy.
How should I store my honey?+
Store in a cool, dry place away from direct sunlight. Do not refrigerate. Always use a clean, dry spoon to avoid introducing moisture.
Is Royal Hive honey suitable for children?+
Honey should not be given to infants under 12 months of age due to the risk of botulism. For children over 1 year, Royal Hive honey is safe and natural.
Do you use artificial flavors?+
Absolutely not. We use actual rose petals, fresh ginger root, and green cardamom pods. Not extracts. Not concentrates. The real thing.
Ordering & Payment
Do you offer Cash on Delivery?+
Yes! Cash on Delivery (COD) is available across Pakistan. You pay when your order arrives — no card, no online payment required.
What sizes are available?+
All three honey flavors are available in two sizes: 500g — Full-sized jar, great for regular use and gifting. 100g — Compact jar, ideal for trying new flavors or travel.
Can I order multiple flavors in one order?+
Yes! You can mix and match any flavors and sizes in a single order.
Delivery & Shipping
How long does delivery take?+
Most orders are delivered within 2–7 business days depending on your location. Major cities: 2–4 business days. Other areas: 3–7 business days.
Do you deliver across all of Pakistan?+
Yes! Royal Hive delivers nationwide across Pakistan. From Karachi to Gilgit, we'll get your honey to you.
How do I track my order?+
Once your order is dispatched, you will receive tracking details via WhatsApp or SMS.
Returns & Refunds
What if my order arrives damaged?+
Contact us within 48 hours of delivery with your order number, photos of the product, and photos of the packaging. We'll offer a replacement, store credit, or refund.
Can I return honey if I don't like the taste?+
Due to food safety, we cannot accept returns for taste preferences or change of mind. We recommend using our Honey Match Quiz before ordering, or starting with a 100g jar.
Still have a question?
We're here to help — Monday to Saturday, 9AM to 6PM (PKT).