Privacy Policy
Last Updated: July 4, 2026
Royal Hive values your privacy and is committed to protecting your personal information.
Information We Collect
When you place an order or contact us, we may collect:
- Name
- Phone number
- Email address
- Shipping address
- Order details
- Payment information (where applicable)
How We Use Your Information
We use your information to:
- Process and deliver orders
- Communicate regarding your purchase
- Provide customer support
- Improve our products and services
- Send promotional offers (if you choose to receive them)
Information Sharing
Royal Hive does not sell or rent customer information to third parties. We may share information only with trusted service providers involved in:
- Order fulfillment
- Shipping and delivery
- Payment processing
Data Security
We take reasonable measures to protect customer information from unauthorized access, misuse, or disclosure.
Cookies
Our website may use cookies to improve user experience and analyze website performance.
Your Rights
You may request access to, correction of, or deletion of your personal information by contacting us.
Contact Us
For privacy-related inquiries:
Email: royalhive8@outlook.com
Phone: 03364677229
Instagram: @royalhive.honey
Terms & Conditions
Last Updated: July 4, 2026
Welcome to Royal Hive. By using our website and placing an order, you agree to the following terms.
Products
Royal Hive offers natural and infused honey products. Product appearance, color, and texture may vary naturally due to the nature of honey.
Pricing
All prices are listed in Pakistani Rupees (PKR) and may be updated without prior notice.
Orders
Orders are subject to availability and confirmation. Royal Hive reserves the right to cancel or refuse orders in exceptional circumstances.
Shipping
Delivery times are estimates and may vary depending on location and courier services. Customers are responsible for providing accurate shipping information.
Returns & Refunds
Due to the food nature of our products, opened items cannot be returned. If a product arrives damaged or incorrect, please contact us within 48 hours of delivery with photographs of the item. Approved cases may qualify for replacement, store credit, or refund.
Product Information
Royal Hive strives to provide accurate product descriptions. However, information on the website should not be considered medical advice. Our honey products are not intended to diagnose, treat, cure, or prevent any disease.
Intellectual Property
All website content, including logos, images, text, and branding, belongs to Royal Hive and may not be used without permission.
Limitation of Liability
Royal Hive shall not be liable for indirect, incidental, or consequential damages arising from the use of our products or website.
Changes to Terms
We reserve the right to update these terms at any time. Continued use of the website constitutes acceptance of any changes.
Contact
Email: royalhive8@outlook.com
Phone: 03364677229
Instagram: @royalhive.honey
Shipping Policy
Last Updated: July 4, 2026
Thank you for shopping with Royal Hive.
Order Processing
Orders are processed within 1-2 business days after confirmation. Orders placed on weekends or public holidays may be processed on the next working day.
Delivery Time
Estimated delivery times — Major Cities: 2-4 business days. Other Areas: 3-7 business days. Delivery times may vary due to weather conditions, courier delays, or public holidays.
Delivery Charges
| Region | 500g (1/2 kg) | 1 kg |
|---|---|---|
| Within Lahore | Rs. 150 | Rs. 200 |
| Punjab | Rs. 250 | Rs. 300 |
| Out of Punjab | Rs. 300 | Rs. 370 |
Shipping Charges
Shipping charges are calculated at checkout unless a free shipping promotion is active (currently free delivery on orders over PKR 4,000).
Order Tracking
Customers will receive tracking details once the order has been dispatched.
Incorrect Address
Please ensure your shipping information is accurate. Royal Hive is not responsible for delays caused by incorrect addresses provided by customers.
Contact
Email: royalhive8@outlook.com
Instagram: @royalhive.honey
Phone: 03364677229
Return & Refund Policy
Last Updated: July 4, 2026
At Royal Hive, customer satisfaction is important to us.
Food Product Policy
Due to the consumable nature of our honey products, we cannot accept returns of opened items.
Damaged or Incorrect Orders
If you receive a damaged product, the wrong product, or a leaking jar, please contact us within 48 hours of delivery and provide your order number, photos of the product, and photos of the packaging.
Refund Eligibility
Refunds or replacements may be approved if the product arrived damaged, an incorrect item was shipped, or the product is unusable due to shipping damage.
Non-Refundable Situations
Refunds will not be provided for change of mind, taste preferences, opened products, or an incorrect address provided by the customer.
Approved Refunds
Approved refunds will be processed within 5-10 business days.
Contact
Email: royalhive8@outlook.com
Instagram: @royalhive.honey
Phone: 03364677229